CANCELLATION POLICY
Cancellation requests must be made at least 14 days prior to the subscription deadline for the current quarter (2019/2020 deadlines are – Spring | March 17th; Summer | June 17th; Fall | September 17th; Winter | December 17th). Cancellation requests received within 14 days of the purchase deadline will not take effect until the following quarter.
DISSATISFACTION
We strive to make The Black Box experience as seamless as possible for every subscriber. If you are dissatisfied with any of the product(s) received, please send an email to customerservice@gettheblackbox.com with the subject, “Dissatisfied,” and include a detailed description of your complaint, along with the best way to contact you. A member of our team will follow up within 48hrs to resolve.